Refund & Cancellation Policy

Last updated: July 6, 2026

This policy explains how subscriptions renew, how to cancel, and when refunds may apply. It forms part of our Terms of Service.

1. Subscriptions and auto-renewal

Paid plans are recurring monthly subscriptions billed through Stripe. Your subscription automatically renews at the end of each billing period at the then-current price, unless you cancel before the renewal date.

2. How to cancel

You may cancel at any time by emailing support@agentcsx.com from your registered email, or through any self-service option we provide. Cancellation stops future renewals. Your access continues until the end of the billing period you have already paid for.

3. Refunds

Because the Service begins working on your applications immediately, payments are generally non-refundable, including for partially used billing periods.
We do not provide refunds for dissatisfaction with results, since outcomes (interviews, offers, employment) are not guaranteed and depend on factors outside our control.
We may, at our sole discretion, issue a refund or credit in exceptional cases (for example, a confirmed billing error or a prolonged Service outage).
Nothing in this policy limits any non-waivable statutory rights you may have under the consumer-protection laws of your jurisdiction.

4. Billing errors

If you believe you were charged in error, contact support@agentcsx.com within 30 days of the charge and we will investigate.

5. Chargebacks

If you dispute a charge with your bank without first contacting us, we may suspend your account. We encourage you to reach out to us first so we can resolve the issue.